Because of our thorough consultation process, there are no refunds for services for any reason.
It is our policy to securely hold a card on file at the time of booking. Our cancellation policy requires 24-hour notice prior to the scheduled service. If there is a cancellation within 24 hours of the service, the cancellation fee will be charged. This is 50% of the booked services price. If there is a no show for the service, 100% of the booked service price will be charged. We send all guests text and email confirmation reminders.
All services begin with a thorough consultation which is the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Inspiration pictures of looks you like and dislike are strongly encouraged. Our service providers will also offer product recommendations, and discuss routine maintenance. Before a service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand that some service requests will take multiple visits.
We will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
To ensure the safety of our guests/staff and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children must be accompanied by an adult at all times.
Cell phones and electronic devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and payments:
Salon Enso is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, American Express, personal checks and cash are all accepted methods of payment. $30 will be charged for all checks returned for non-sufficient funds.